Does your company take card payments in-person or online?
You may be able to claim back hidden fees.
If you used a broker when setting up your Merchant Services, you could be paying for their services, which may include undisclosed commissions hidden in the transaction fees.
We can help you start claiming money back today – use our quick online form to get started, or find out more below.
Did you take out an Merchant Services contract with these businesses or others? Start your claim today.
About the claim
When businesses accept payments online or in-person, they typically rely on a Merchant Service Provider – who may offer a range of services including card terminals, point-of-sale (POS) systems and online payment gateways.
When entering into a contract with an acquirer for payment processing, businesses agree on a transaction fee.
However, if a broker arranged the contract, a portion of this fee is often paid as a commission to the broker.
If these fees were not disclosed to your business, you may be able to make a claim.
What is a Merchant Service Provider?
A Merchant Service Provider (or MSP) is a company that offers businesses the equipment and services they need to process electronic payments.
This may include a card terminal for taking payments in-person, payment gateway services for taking payments online and even other software and hardware solutions such as point-of-sale integrations, inventory management and other systems you use to operate your business.
Claim in three easy steps
Fill out our online form
Speak to one of our experts
Finalise your claim
Frequently asked questions
How do I know if I can claim?
If your business accepts card payments from your customer, there is a possibility that you have unknowingly been paying additional fees.
The best way to determine if you can claim is by filling out our short online form at the top of this page. Once submitted, one of our experts will contact you using the details provided and work with you to assess your eligibility.
What documents do I need to provide?
Initially, nothing is required to speak with our team. It is during this discovery conversation that you will be advised of the information that is required.
This will generally be a copy of your Merchant Service Agreement together with statements showing your Merchant Service Charges.
How much am I entitled to claim back?
This will depend on the amount of commission that has been inbuilt into your particular arrangement, which could vary based on card types.
We aim to secure the full compensation from your Merchant Service Provider and, as part of our services, we take a percentage of the recovered amount, which is only charged upon the successful recovery of your funds.
What is the timeline on receiving my compensation?
The process of making this claim can be quite complex, which is why we take the burden off your shoulders.
We will keep you informed of the progress of your claim, but please note that, as with many legal matters, your patience may be required.
How much will it cost me to make a claim?
Making a claim with us is completely risk-free, as the law firm who will be dealing with your claim operate on a no win, no fee basis.
This means you won’t pay anything upfront, and you will only be charged a percentage of the compensation if your claim is successful.